Business Writing Center

Tools

Inside Business

Memos

In most 21st century businesses, e-mail has largely taken the place of the memo. However, the familiar "To, From, Subject, Date" format can still be useful in writing short, informative reports. Even in a one-page memo or an e-mail, we suggest that you use headings for maximum impact. One useful organizational plan is the STARR model outlined below.

Situation – Provide brief background information that describes the environment in which the test occurred. Include time, location, and your job description.
Task – Describe the task or project. (Situation and Task headings can be combined.)
Action – Explain the action you took. Make sure to emphasize the process.
Results – Detail the results of your action.
Recommendations – Include talking points, action statements, or suggestions that will guide management in a future project  

1. Sample STARR Memo 1 (Word)   (PDF)

2. Sample STARR Memo 2 (Word)   (PDF)

3. Sample STARR Memo 3 (Word)   (PDF)

4. Sample STARR Memo 4 (Word)   (PDF)