Strategic Management
BUS 431—Fall 1999
Instructor: Russell Coff
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Phone: (404) 727-0526
.FAX: (404) 727-6313

Course Objectives

This course examines how firms gain a sustainable competitive advantage. To be successful, the firm’s strategy must permeate all departments and functional areas. As such, this course integrates knowledge and skills gained from your studies in the functional areas of business (e.g., marketing, organizational behavior, finance, accounting...). In drawing on these tools, we explicitly apply a general management point of view – we will analyze decisions and strategies in light of the total enterprise. We will also spend a fair amount of time on corporate strategy – how do firms create value with multiple business units. These issues will help you understand and cope with issues you will face in the business world. By the end of the course, you will be able to:

  1. Analyze industry structure and environmental trends to assess industry potential;
  2. Assess a firm’s resources for their potential to generate a competitive advantage;
  3. Explain how firms can add value across diverse lines of business;
  4. Develop strategies for acquiring human assets in mergers and acquisitions;
  5. Understand corporate governance and how boards function; and
  6. Explain the elements of the strategic management process

Most of your other classes do not examine a corporate environment (e.g., creating value across business units). Rather, they tend to adopt a functional perspective within a given line of business. Given that many of you will be working in a corporate environment at some point, you should have a basic understanding. In fact, not only will this course material help you understand your future work environment, it may actually help you land a job!

 

Readings

 

Group Assignments (50% of final grade)

Coordination is a major part of management. This is especially true of strategic management, which demands the close coordination of an executive team on highly complex issues. Accordingly, we will form groups (of 4-6 people) on the first day of class. The group assignments involve case analyses and in-class exercises. These are described briefly below:

  1. Group case writeups (45% of grade). Your group is responsible for 8 case writeups. However, I will only count your top 6 writeups. This allows your group to learn from mistakes without a high penalty. Each writeup will be two pages and single spaced (see the Gallo and Monsanto examples). Take special note of the grading criteria for written assignments.
  2. Class Exercises (5% of grade). The exercises are fun but that doesn’t mean you shouldn’t take them seriously. They may be your greatest opportunity to learn to apply the course materials before your boss calls upon you to apply it (or you have to live through a corporate restructuring, etc.). This portion of your grade reflects the extent that your group took the exercises seriously.

Group Management Toolbox

I recognize that managing groups is not an easy task and some students inevitably face free rider and coordination problems. I have provided a group management toolbox to assist you. You should read this at the start of the semester -- the tools require that you start managing the process from day one. There may be relatively little available to you if your group establishes ineffective work habits.

 

Individual Assignments (50% of final grade)

The class also involves three major individual assignments: 1) readings, 2) quizzes, and 3) participation. These are discussed below:

  1. Readings. Most of the readings are in the Hitt, Ireland, and Hoskisson text (HIH). There are also several other readings in the packet. Most of these are taken from the Academy of Management Executive, which is targeted for executives and is designed to bridge the gap between cutting edge research and practice. While I don’t grade separately for readings, you will find it hard to do well without doing the reading.
  2. Quizzes (35% of grade). There will be two quizzes in the course of the semester. These will take 30-45 minutes each and will be uncurved. However, your lowest quiz will count for only 10% while the other will be 25%. This grants you some flexibility in case you have a bad day.
  3. Participation (15% of grade). I will record participation in each class. In many cases, I will use this information to bump grades up for exceptional contributors if there is a close call. In other cases, I may lower grades for students who do not attend class regularly or who disrupt the class (skipping class, walking in late, talking to your neighbor, etc.).

 

Grading Criteria for Written Assignments

The following are the Key Result Areas for all written assignments. Read them very carefully before you start any assignment and again before you turn it in.

 

General Tips on How to Approach Executive Briefings (Cases)

Here are some general hints on how to approach the cases. Above all, you should review the samples provided.

  1. Avoid laundry lists. Focus and organize your analysis. Look for a framework from the readings or class that helps you to organize and present your analysis.
  2. Don’t summarize the case. The audience (your client) is very familiar with the situation and requires further analysis. This "so what" factor is a common problem in consulting.
  3. Check the Gallo example. It’s not easy to get a rigorous analysis and recommendations into a 2 page executive briefing. Note the use of tables, graphics, and bullets to make points concisely.
  4. Consulting scenario. Don't forget the consulting scenario & try to have some fun with it. Think about who your client is and what he/she would like to see in your report

 

Academic Integrity

The assignments are clearly marked as individual or group – there should be no confusion. I expect you to uphold the highest standards of academic integrity. Contrary to what some believe, academic integrity is enforced at the Goizueta School. The penalties are rather severe and violators typically get the most serious of the alternative penalties. I don’t relish the thought of putting anyone through this but it behooves all of us to make sure that academic integrity is taken seriously.

Class Schedule

For each session, I have indicated themes that will be introduced and what you need to do in preparation for class. Remember that participation and preparation are necessary for you to get the most out of this course.

Date

Topic

Class activities

Assignments

Pages
8/30 Introduction/Teams   HIH* Ch 1

34

Business Unit Strategy

9/1 Cost vs. differentiation strategies

External analysis – Industry analysis

Video: Industry Analysis (Porter) HIH, Ch 2& skim chapter 4

66

9/8 Case: The Baseball Strike   G: 2 page writeup  
9/13 Internal analysis – strategic resources Exercise: Razing the ivory tower

Mid-course evaluation

HIH, Ch 3

Barney, Looking inside for competitive advantage

Duncan, Ginter, & Swayne, Competitive advantage and Internal Org Assessment

34

12

11

9/15 Case: Wal*Mart   G: 2 page writeup  
9/20 No class: Yom Kippur      
9/22 Mgt. Dilemmas & human assets Exercise: Consulting for human asset intensive, Inc. Coff, Human Assets and Mgt Dilemmas

22

9/27 Case: Investment Banking High Tech Boutique: Startup plan Management dilemmas and rent appropriation Eccles & Crane, Managing Through Networks In Investment Banking

Forbes Handout

G: 2 page writeup

10

9/29 External analysis – Industry rivalry/Competitor analysis Exercise: The paper chase HIH, Ch 5

Coca-Cola versus Pepsi-Cola and the Soft Drink Industry (No case writeup)

35

10/4 Intro to corporate strategy Quiz I: Business Unit Strategy    
10/6 Speaker: Chad Kapfhamer, Partner, Carroll-Kapfhamer Mr. Kapfhamer is a principal in a boutique investment banking firm www.ckcapital.com  
10/11 No class: Fall Break      

Corporate Strategy

10/13 Corporate Strategy: Value creation in multiple businesses Exercise: Get the dogs out

Mid-course evaluation

HIH, Ch 6

29

10/18 Core competence & knowledge-based assets Video: 3M Laserdisk Liedtka, Collaboration across lines of business

14

10/20 Case: KIII: A leveraged build-up   G: 2 page writeup  
10/25 Role of the headquarters: Managing across SBUs Exercise: Micro-Design technology transfer HIH, Ch 11

38

10/27 Role of the headquarters (continued)      
11/1 Case: Sharp Corporation Exercise: Core competence machine? G: 2 page writeup  
11/3 Mergers and Acquisitions Exercise: Simulated corporate acquisition HIH, Ch 7

Lubatkin & Lane, Psst...The merger mavens still have it wrong!

27

14

11/8 Corporate governance Video: Anatomy of a Takeover HIH, Ch. 10

33

11/10 Case: Watermill ventures   G: 2 page writeup  
11/15 Acquisitions involving human assets Video: "Jack & me"

Exercise: Develop a post acquisition integration plan

The Case Against Mergers, Businessweek

Gutknecht & Keys, Mergers, acquisitions and takeovers: Maintaining morale of survivors

14

9

11/17 Case: Discounter’s Supply Inc.   G: 2 page writeup  
11/22 Intro to strategy implementation Quiz II: Corporate Strategy    

Strategy Implementation

11/24 Elements of a plan Exercise: Goizueta Mission    
11/29 Making Strategic Decisions Exercise: Putting together the strategy puzzle

Course materials evaluation

Eisenhardt, Speed and strategic choice: How do managers accelerate decision making

15

12/1 Guest: Dan Lorden, CEO/COO, Deloro Stellite Co., Inc. Mr. Lorden oversaw the auction of this former Thermadyne division www.stellite.com  
12/6 Course wrap-up      

 

Description of Executive Briefings for Cases

The following are descriptions of the executive briefings. Before you begin your first assignment, you should review the sample briefings carefully. This will help you see how to fit a rigorous analysis into only two pages.

Click here to view the sample Executive Brifings

Date

Company

Your Situation/Setting

Analysis/Topic Sentence

Likely Frameworks

9/8 The Baseball Strike
www.majorleaguebaseball.com
Ned Learner wants to form a new league that will be more stable (e.g., no strikes) than MLB and hired you to analyze the industry structure for clues to the instability. This executive briefing analyzes the industry structure for major league baseball. Recommendations identify steps that Mr. Learner should take to form a stable and successful new league. 5 forces & macro environment

Hint:

First, take a close look at the assignment scenario above. This differs from the types of assignments most professors ask for in case analyses. It also differs a bit from the problem the case writer tried to lay out. If it helps, you may assume that Ned owns an MLB club in a major southeastern market and has close ties with some other MLB owners – he is serious and has considerable resources.

Before you write up the analysis & recommendations check out the Gallo example again for formatting and style. It’s not easy to get a rigorous analysis and recommendations into a 2 page executive briefing. Also, don't forget the consulting scenario & try to have some fun with it ;-)

The 5 forces framework in the Gallo example may be especially useful for identifying the underlying sources of conflict and profitability in the MLB industry. This is a critical starting point for exploring how you would change this if creating a new league. The first step in applying a five forces analysis is always to figure out which stakeholders go in each box. Consider:

  • What products, services, or assets must teams buy or rent from others?
  • Who buys the product from teams (fans are one customer)?
  • What are the barriers to entering the industry?
  • What are viable substitutes for the customers listed above?

Then you need to tackle the bargaining power issue. What factors grant each buyer or supplier bargaining power? How has this lead to the situation in 1995. Now what do you suggest that Ned should do about this?

9/15 Wal*Mart
www.wal-mart.com
K-mart Corp. hired you to examine why Wal*Mart had been so successful but is faltering. How can they duplicate Wall mart’s success without stumbling? This executive briefing assesses the nature of Wal*Mart’s advantage and why it deteriorated. Recommendations include a strategy and action steps for what K-Mart can do to gain such an advantage. Value chain analysis; strategic resources

Hint:

You need to be able to tell your client (K-Mart, Corp.): 1) how much of an advantage did Wal-Mart have?, 2) what is the source of this advantage?, and 3) is this advantage sustainable over time? Then you can make some recommendations on how K-Mart should proceed. Here are a few hints:
  1. Begin with the overall strategy. This drives the economic analysis and helps focus you on the big picture. You might start with where they open their stores.
  2. Economics: What is the extent (%) of WM's advantage compared to the rest of the industry? Map the % advantages onto the value chain to identify what part of the organization drives the advantage.
  • Exhibit 6 shows aggregated industry economics for 1993. You can use this to compare Wal*Marts cost structure to that of its rivals. Unfortunately, this is not sufficiently detailed to look at separate elements of the value chain.
  • However, the more fine-grained analysis is in the text allowing you to divide up the advantage into various elements of the value chain. For example, eliminating manufacturers’ representatives reduced purchase prices by 3-4% (p.7). It is easier to put items like these in specific places on the value chain. Other such factors are listed in the case in discussions of merchandising, operations, distribution, vendor relationships, HRM, and management. If you wish, these can be expressed in dollars by multiplying by 1993 sales.
  • Value Chain Analysis: The article in the packet focuses on analyzing strengths & weaknesses in each area of the value chain. However, since your client is K-mart, they really need to know the strengths (e.g., what to imitate). You can put the measures ($ or %) from above right on the value chain to show the importance (or lack thereof) for each source of advantage.
  1. Operations- Map to value chain: Map all of the cost savings identified to the value chain. What specific policies or organizational attributes lead to the low cost structure identified above?
  2. Sustainability/Imitability: To what extent could K-mart imitate the policies? (e.g., are they firm specific, socially complex or causally ambiguous?). What dilemmas would they have to resolve? What has Changed: In order to understand why performance has slowed, you should read the "diversification" section. This describes what they have done subsequent to their original strategy. Why didn't they stick to the old strategy? Why aren't the new strategies as successful? How much can they rely on the sources of advantage you identified in these additional businesses?

Note: The Gallo example focuses on industry analysis while the Monsanto example explores the scope of a multi-business firm. Neither of these fit the Wal*Mart case so you shouldn’t copy the examples too closely. However, as I have indicated, the value chain may help you organize your analysis.

9/27 Investment Banking High Tech Boutique: Startup plan Your client, Chad Kapfhamer, is starting a small IB firm focused on the IT industry. He hired you to identify barriers & a plan to acquire and manage the key assets. This executive briefing report will assess the management challenges that boutique investment banking firms face in gaining a resource-based advantage. It concludes with recommendations for coping strategies. Mgt dilemmas and Strategic resources

Hint:

Read through the Eccles & Crane article to get a feel for investment banking in general. Then apply the framework in the Coff article to anticipate the dilemmas that your client will have to face. The Eccles & Crane article provides a lot of useful detail regarding management practices in investment banks (especially toward the end of the article). Many of these practices can be classified as retention, incentives/rent sharing, organizational design, or information seeking.

You might start with these practices that are already common in investment banking. Then add or modify practices to reflect the unique nature of your client's firm (focusing on the information technology sector). Then you need to identify an action plan for how to proceed and build the firm. What should your client do?

A few people have asked me if this is about barriers to entry (a la 5 forces). This is a piece of it but I don't want 5 forces to be the focus of your writeups. Basically, Chad has asked you to help him set up a winning business model. The model has to deal with the human asset dilemmas that they would encounter on an ongoing basis as well as the initial entry barriers. As it happens, venture capital firms would very much want to know that you have thought through these issues before they come up in an urgent way.

You should probably begin by considering specifically the types of people that the firm must hire (Wall St. v. Silicon valley, etc.) and how the work is structured. Then the management dilemmas should be apparent? How will they hire, retain, motivate, and manage such assets? Your recommendations should be specific so the managers know what to do. For example, don't just say "set up a culture" but tell them how to do it – they need action steps.

10/20 K-III: A Leveraged Build-up
www.kiii.com
Maxwell communications hired you to analyze K-III and develop systems to make MCC acquisitions more effective. This executive briefing will analyze how K-III creates value with multiple businesses and through corporate acquisition activities. Recommendations address ways that MCC can emulate their process along with barriers to imitating K-III’s systems and resources. Corporate value creation; Acquisitions;

human assets

Hint:

The K-III case is rich with intrigue. You are writing a report to Robert Maxwell (as if he were alive, please). As such, you should read about the bidding war in the beginning to get a sense of his personal style (ultimately this may help you identify some barriers).

While K-III creates value through acquisitions, they also maintain a portfolio of related companies. Which of the 6 value creation strategies do they seem to apply? Note that while they argue that they actively avoid creating synergies between businesses, you should separate what they say from what they do. Do the targets perform significantly better after the acquisition? Why? What competencies must K-III have on board to execute the value creation strategy successfully?

Then look back at Maxwell. What can they imitate? How should they go about it? Give them some implementable action steps given the difficulties in imitation that you have identified.

10/27 Sharp
www.sharp-usa.com
HP hired you to study Sharp's value creation strategy and suggest how HP can imitate it create value across businesses. This executive briefing analyzes Sharp's policies and procedures for creating value across lines of business. Recommendations include action steps for how HP might imitate aspects of Sharp's strategy. Core competence; Corporate value creation

Hint:

There is a great deal of information in the Sharp case. Here are some ideas to narrow the task a bit. HP wants to hear about the organizational policies that help Sharp create value across lines of business so you have to dive into some of the detail. As such, you should especially focus on pages 9-17 of the case. The org chart in Exhibit 9 is also very useful for seeing how they are organized.

The primary value creation efforts appear to be operational economies (linking value chain activities) and transferring core competencies. How do they accomplish these tasks? You might use the value chain to organize your analysis to look at each policy or procedure and identify operational economies and/or core competencies that arise from it.

For core competencies, you should be able to explain how they: 1) Maintain expertise centrally, 2) Transfer expertise to divisions, and 3) the strategic nature of the expertise (valuable, rare, & hard to imitate...). For operational economies, you should be able to identify where they might achieve cost or differentiation advantages by combining or coordinating activities across lines of business.

In your recommendations, you may suggest that HP study whether a policy should be implemented (action step) since you haven't been asked to review HP's organization. However, you should be aware of which steps might be hard to imitate. This is especially true of core competencies. There is basic information about HP at: www.hp.com/abouthp though you are not expected you to research HP.

11/3 Guardians of the Gate: RJR Nabisco board of directors
www.rjrnabisco.com
Some shareholders want to sue the board and hired you to analyze the board’s effectiveness and recommend how to organize the new management team. This executive briefing will analyze the board’s responsibilities and its effectiveness throughout the transaction. Recommendations focus on how to manage board/management relations to create value. Board governance

Hint:

Identify the board’s responsibilities. Which tasks or activities do they face the greatest potential for a conflict of interest? Given these "danger" points, what steps should the shareholder group push for to handle the conflict of interest? What are the barriers to implementing these steps?
11/10 Watermill Ventures
www.watermill.com
WV buys poorly performing firms to turn around. Goizueta partners hired you to analyze this strategy and identify how to imitate it. This executive briefing analyzes how Watermill Venture’s creates value through diversification. I conclude with recommendations for what Goizueta Partners needs to do to imitate this strategy. Value creation in acquisitions; acquisition process

Hint:

They are trying to create value with multiple lines of business. That is, at any point in time, they are likely to own a variety of businesses. Goizueta Partners (your client) believes that the WV strategy is working and hired you to analyze it and make recommendations for how they could apply the strategy

Value Creation Strategy: First, figure out which of the 6 ways to create value WV is TRYING to implement (there may be more than one). They are unlikely to create value if they aren't trying. Are there any opportunities that they might be missing because they are off the "radar scope?" Also, see the "Guilty until proven innocent" slide -- what is the likelihood that the strategy will actually create value?

Implementation & Competencies: Second, just because they are trying doesn't mean it will be successful. What actions must they take to create value that way? What competencies or capabilities must WV have in place to pull it off?

Recommendations For OP: Finally, your recommendations should focus on what Goizueta Partners needs to do to create value in this way. You can assume that OP has enough resources that they are serious about trying to imitate the strategy. Do they have the critical resources or competencies you identified above? Feel free to make an assumption here -- if the competency is rare, it may be reasonable to assume that OP doesn't have it (you may include assumptions you make about their capabilities in a cover memo if this helps). What action steps should they take to acquire the resources and implement a winning strategy? What are the barriers to their implementing your recommendations?

11/17 Discounters Supply Inc. Cye Berman hired you to identify where their acquisition process failed and recommend how to improve it next time. This executive briefing will analyze the acquisition process and examine what went wrong. Recommendations focus on what to do next and how to improve future acquisitions. Corporate value creation; Acquisitions

Hint:

While the Discounter's Supply case (DSI) presents a similar strategy to Watermill Ventures, the result is quite different. You should be able to discuss what their strategy is (how they plan to create value) and what capabilities they need to pull it off. Do they have all the capabilities that they need? This is a critical theme in pre-acquisition planning, negotiation, and post-acquisition integration. You were hired by Cye Berman who is wondering where his money is going -- recommendations should make him feel confident that his investment will pay off on PIP's next acquisition.

In class, we will go beyond this to look more at the acquisition process. However, the process follows from the value creation strategy. You may also want to draw on the Lubatkin & Lane article – this is strongly linked to material we have already covered.

 


 

Tips on Conducting Your Job Search
(WSJ 2/8/94, p. B1)

Maybe the resume should go the way of the dinosaur. "To me, a resume is a deselection device," says Dennis Lunder who, as head of marketing communications at American Greetings Corp. in Cleveland manages about 80 people. "My method is radically different." In six job hunts over nearly 30 years, Mr. Lunder says he sent out "thousands of resumes at a time" with little effect. Now, as a mentor in Hudson Job Search, a volunteer program in Ohio for unemployed executives, Mr. Lunder preaches this gospel:

  • Treat your search as full-time work. Each workday should be structured as a workday, with a schedule of events.
  • Compile a list of the 20 companies you would most like to work for, and then research them. Call the secretary of the executive who is most likely to hire you and ask for the annual report and other corporate materials.
  • Keep researching. Mr. Lunder went to stores that sold American Greetings cards and products, asking the store manager: How is the service? Are you happy with American Greetings products? How can things be improved? He also received permission to accompany a sales rep for a day.
  • Write a one-page personal marketing letter, selling yourself to the person who is hiring, which isn’t necessarily the company’s human resources executive. Explain what you have learned (including some flattering comments on the company's innovations) and how you would fit in.
  • Enclosing a resume is a one-way ticket to the personnel department. If asked for a resume, tell them you need a week to update it. Then try to focus on the aspects of your career that fit what the company is looking for.
  • Try to set up a 20-minute "informational meeting" with the hiring person. (Don’t call it an interview.) If you get the person’s voice mail, suggest a time, like 7 a.m. tomorrow.
  • Tell the hiring person what you know and admire about the company, and your skills. Have five smart questions on the company’s strategy. Only at the end of the meeting, suggest you are looking for work.
  • Mr. Lunder advises listening to motivational tapes to keep spirits and energy high, and checking whether your target has more job cuts in its future. You wouldn’t want to have to do this again.

--Kevin Salwen

   

Recruiter Questions that are Grounded in Strategic Analysis May Land You a Job

I hope you will be able to use class materials to get a better job and enhance your career opportunities. Recruiters look for a variety of characteristics including enthusiasm about the company (see WSJ article above). You can demonstrate this by asking questions that convey a deep understanding of the issues the company faces. Thus, you must be aware not only of what is in the press, but of what it means for the company and its strategy.

While I will not explicitly assign recruiter questions for the cases, we will talk about them in class. You may want to practice using your understanding of strategic issues to develop effective questions. An exceptional question shows that you understand what makes the firm tick better than other applicants.

The following guidelines should help you evaluate recruiter questions. The setting is HP’s move to reenter the PC market after they have failed in the past. Competition is increasingly cost-based. HP’s main competence has historically been cutting edge technology (such as workstations rather than cheap machines) but the success in low-end ink jet printers may signal new capabilities.

Effectiveness Criteria

HP Example

A You're hired! Now that HP is moving into the PC market again, how are you applying techniques that worked for the inkjet market?
A- A good question that may be proprietary -- still worth asking. Now that HP is moving into the PC market again, how are you targeting each of your major competitors?
B+ A probing question that doesn’t attack, but the recruiter won’t know the answer. I see that HP is moving into the PC market again. What are HP’s targets for market share and financial returns?
B The question is based on sound analysis but will put the recruiter on the defensive. I see HP is moving into the PC market. Isn’t your R&D-oriented culture incompatible with cost-based competition?
B- The question doesn’t differentiate you since it draws on common knowledge. Tell me about HP’s decision to move into the PC market again.